Refund Policy for HSBLCO Solution LLC
Effective Date: June 18, 2024
Introduction
HSBLCO Solution LLC is committed to ensuring your satisfaction with your purchases from Online Buy Sales. This Refund Policy outlines the conditions under which refunds will be granted.
Eligibility for Refunds
- Products:
- Damaged or Defective Items: If you receive a damaged or defective item, you may request a refund or exchange within 30 days of purchase. Please provide photographic evidence of the damage or defect.
- Incorrect Items: If you receive an incorrect item, please contact us within 30 days of delivery to arrange for a return and replacement or refund.
- Non-Returnable Items: Certain items, such as perishable goods, custom-made products, and downloadable software, are not eligible for refunds unless they are defective or damaged.
- Services:
- Cancellation: If you need to cancel a service, please contact us within 48 hours of purchase. Cancellations made after this period may not be eligible for a refund.
Process for Refunds
- Contact Us: Email our customer service team at support@onlinebuysales.com with your order number, details of the issue, and any relevant photos.
- Return Shipping: If applicable, you will be provided with a return shipping label. Please securely pack the item and include a copy of your receipt or proof of purchase.
- Refund Approval: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Refund Issuance: Approved refunds will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.
Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at support@onlinebuysales.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us at support@onlinebuysales.com.
Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.
Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page, and the date of the latest revision will be indicated at the top of the page.
Contact Us
If you have any questions about our Refund Policy, please contact us at: Email: support@onlinebuysales.com Address: HSBLCO Solution LLC,
60 pleasant Street , # 303 , Arlington , Ma , 02476 , USA.